Terms of service

BY PURCHASING AND/OR USING THE PRODUCT YOU ARE AGREEING TO THESE TERMS & CONDITIONS AS DETAILED BELOW, INCLUDING, BUT NOT LIMITED TO, THE TERMS OF THE MONEY BACK GUARANTEE, THE ARBITRATION AGREEMENT AND THE CLASS ACTION WAIVER. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS & CONDITIONS AS PRESENTED HERE, PLEASE DO NOT ORDER, DO NOT PURCHASE AND/OR DO NOT USE ALLIANCE PHARMA INC. PRODUCTS.

THESE TERMS & CONDITIONS CONTAIN AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. PLEASE READ THEM CAREFULLY, SINCE THEY AFFECT YOUR LEGAL RIGHTS.


60-Day Money-Back Guarantee
We are so confident in our product that it comes with a 60-day money back guarantee. That means that you have 60 days to try our product risk free. For detailed information, please see our Satisfaction Guarantee page. This money back guarantee only applies to purchases made directly from Alliance Pharma Inc. via its 60-day money back guarantee special offer websites and telephone order phone lines* (individual order quantity limitations apply**), and does not apply to free promotional product or samples (free products and samples are yours to keep) or shipping and handling charges for orders placed in response to promotional offers for free product or samples. This money back guarantee applies to product purchased through Alliance Pharma Inc.’s monthly subscription service (“Subscribe & Save”), but, is limited to product received by the customer in the most recent two (2) monthly shipments only. Attempts to apply this guarantee to product received in more than two (2) shipments will not be accepted and the refund will be limited to the two (2) most recent shipments. For the purposes of determining the date of purchase for product purchased through Alliance Pharma Inc.’s subscription service, the date of purchase is the date the customer’s credit card was charged.

Sales on Amazon.com: Alliance Pharma Inc. and Amazon.com are the only authorized sellers of Amberen® on Amazon®. To ensure the quality and authenticity of your product purchase and avoid the risk of buying liquidated, damaged, expired or soon to be expired, or not authentic product, buy only from an authorized seller. Because Alliance Pharma Inc. cannot guarantee the quality and authenticity of the product being sold by unauthorized resellers, purchases made from unauthorized resellers are not covered by Alliance Pharma Inc.’s money back guarantees and all returns or questions regarding such orders must be directed to the unauthorized reseller the product was purchased from. (Amazon is not affiliated with Amberen, Alliance Pharma Inc. or Amberen.com.)

Money-Back Guarantee Refund Policy
Only one (1) refund per person/household will be processed. For more details, please see our Satisfaction Guarantee page. 


Refund for the one-time purchase of a single individual package of product or purchase of multiple packages of the same product purchased at the same time: within 75 days from the date of purchase request your refund of the purchase price and standard shipping and handling charges by calling us at (800) 222-3304 (Monday – Friday, 6:00 AM to 4:00 PM PST).

Refund for the purchase of product through our subscription service (continuous automatic monthly shipments): if for any reason you are not satisfied with the product, to receive a full refund of the two (2) most recent subscription related charges to your account, within 75 days from the date of purchase (the date your credit card associated with your program membership was charged) request to cancel your subscription and receive your refund by calling us at (800) 222-3304 (Monday – Friday, 6:00 AM to 4:00 PM PST). A refund will be issued to the credit card on file that is associated with your subscription program membership. Please note that a request for a refund will result in the cancellation of your membership in the subscription service for that product and all future automatic shipments of that product will cease.

Shipping Terms & Conditions
Estimated Delivery Times (not including processing time)
Standard: Up to 7 business days
Expedited: Up to 4 business days
Express: Up to 3 business days

“Subscribe & Save” Subscription Program (Continuous Automatic Monthly Shipments)
The “Subscribe & Save” subscription program is limited to U.S. orders only, including U.S. territories. Members who have enrolled in the subscription program have agreed to automatic monthly shipments of product from Alliance Pharma Inc. and automatic charges for those shipments to a designated credit card that the customer has provided and that is linked to the customer’s subscription program account. The customer’s membership in the subscription program and the automatic monthly shipments and billing will continue uninterrupted until cancelled by the customer, or until terminated by Alliance Pharma Inc. The customer can cancel their membership in the subscription program and stop future shipments and charges at any time by calling Customer Care Monday – Friday, 6:00 AM to 4:00 PM PST at (800) 222-3304 or by emailing us using the form found here (choose “Subscription” as the subject matter for the email in the form provided). There are no long-term commitments or minimum purchase requirements associated with the subscription program. The customer may also request that the shipping frequency be changed by calling Customer Care at (800) 222-3304. All requests to change will be accommodated when possible, however, limitations may apply. Alliance Pharma Inc. may, in its sole discretion, terminate the customer’s membership in the program at any time without notice.

Members who have enrolled in the subscription program by signing up to receive a free trial sample of product may cancel their membership and stop the first non-trial sample shipment of product at any time during the trial period by calling Customer Care at (800) 222-3304. The length of the trial period will vary depending on the offer the customer signed up for – customers should call Customer Care at (800) 222-3304 if they have any questions. If cancelled during the trial period the customer’s credit card will not be charged (other than the initial shipping and handling charges related to the free trial sample, if applicable).

All customers who enroll in the subscription program will be required to provide Alliance Pharma Inc. with a valid credit card number to keep on file linked to the customer’s account. THE MONTHLY CHARGES FOR THE AUTOMATIC PRODUCT SHIPMENTS WILL BE CHARGED TO THE CUSTOMER’S ACCOUNT CREDIT CARD. THE PRODUCT SHIPMENTS WILL BE AUTOMATICALLY PROCESSED MONTHLY AND THE CUSTOMER’S CREDIT CARD WILL BE CHARGED AT THAT TIME. IF A CUSTOMER WISHES TO CANCEL THEIR PARTICIPATION IN THE SUBSCRIPTION PROGRAM AND STOP FUTURE SHIPMENTS OF PRODUCT THEY MAY DO SO AT ANY TIME BY CALLING CUSTOMER CARE AT (800) 222-3304. The customer is required to provide accurate and current billing and contact information to enroll in the subscription program. The customer is responsible for keeping this account related billing and contact information updated and current. Updates, such as billing or shipment address or credit card number or expiration date, can be made by calling Customer Care at (800) 222-3304. If the customer fails to update their billing information Alliance Pharma Inc. reserves the right in its sole discretion to terminate the customer’s subscription program membership and future shipments of product without notice.

Alliance Pharma Inc. reserves the right in its sole discretion to terminate any subscription program account without notice, or to refuse to fulfill any unpaid order, or cancel and refund any paid order of product to any customer at any time.

Arbitration Agreement & Class Action Waiver
By purchasing and/or using the product you are agreeing to enter into an arbitration agreement with Alliance Pharma Inc. regarding any disputes that may arise as a result of such purchase and/or use. Under this agreement, you and Alliance Pharma Inc. agree that this arbitration agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act (“FAA”), and not by any state law concerning arbitration; and that any dispute between you and Alliance Pharma Inc., including disputes against any agent or affiliate, will be resolved exclusively and finally by binding arbitration and the arbitration decision may be enforced and judgment entered thereon in any court of competent jurisdiction. You and Alliance Pharma Inc. agree that any question as to whether the dispute, or any part of the dispute, between you and Alliance Pharma Inc. is arbitrable is to be determined solely by the arbitrator using their discretion. You and Alliance Pharma Inc. agree that the results of such arbitration shall be confidential, unless disclosure is required for enforcement purposes or for a judgment to be entered thereon. If disclosure of the results is required for enforcement purposes or for a judgment to be entered thereon, then disclosure shall be limited to only the information necessary to accomplish such purpose.

BY AGREEING TO THIS ARBITRATION AGREEMENT, YOU ARE GIVING UP YOUR RIGHT TO GO TO COURT, INCLUDING YOUR RIGHT TO A JURY TRIAL.

In arbitration, a dispute is resolved by a neutral arbitrator or panel of arbitrators, rather than by a judge or jury. Arbitration is more informal, however, an arbitrator can award generally the same relief that a court can award. Under the terms of this agreement, if an arbitration proceeding is initiated, the arbitration will be administered by the American Arbitration Association (“AAA”) and conducted under AAA’s Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, the “AAA Rules”) then in effect at the time of the dispute. You may obtain copies of the AAA Rules and forms and instructions for initiating arbitration by visiting the AAA website at www.adr.org, or by calling AAA at (800) 778-7879. If you initiate arbitration, Alliance Pharma Inc. will promptly reimburse you for any standard filing fee which may have been required under AAA’s procedures once you have notified Alliance Pharma Inc. in writing and provided a copy of the arbitration proceedings. The prevailing party in the arbitration may be awarded attorneys’ fees, costs and reimbursement of filing fees. If for any reason the AAA is unavailable, the parties shall mutually select another arbitration forum.

There shall be no right or authority for any claim to be arbitrated on a class action basis or in a purported representative capacity. No claim submitted to arbitration is heard by a jury or may be brought as a private attorney general. You do not have the right to act as a class representative or participate as a member of a class of claimants with respect to any claim submitted to arbitration. The arbitrator may not consolidate more than one person’s claims against Alliance Pharma Inc. and may not preside over any kind of representative or class proceeding against Alliance Pharma Inc. You acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and is nonseverable from the agreement to arbitrate claims. If any portion of this class action waiver is limited, voided, or cannot be enforced, then the parties’ agreement to arbitrate shall be null and void. YOU UNDERSTAND THAT BY AGREEING TO THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST ALLIANCE PHARMA INC. IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.

This Arbitration Agreement and Class Action Waiver shall survive termination of your Alliance Pharma Inc. subscription program membership.

Last updated: 09/26/2023